Business API

Here you find information, best practices, and guidance about our WhatsApp Business API solution. 🤓

WhatsApp

Business API v/s Business App

Unlike the WhatsApp consumer app and the WhatsApp business app, the WhatsApp Business API is a programming language interface that allows connection at scale, which is awesome and will elevate your business!

However, the WhatsApp Business API does not have a frontend user interface (UI), so, if your business does not count on one yet, messages exchanged through the API require an additional platform like StoreIVR.

WhatsApp Business API

WhatsApp does not allow companies to connect directly to their API or create business accounts on their own. To create a WhatsApp Business API account you'll need to apply through a WhatsApp Partner.

Once a WhatsApp Partner has approved and provisioned your WhatsApp Business API account with a phone number you may connect it to the KDC.app platform and manage WhatsApp messages just like any other channel.

Messaging Window

WhatsApp API has a messaging window or 24 hours which you are allowed to reply to customers with any content. After 24 hours, you will need to send a Template Message in order to send a reply to the customer.

Learn more on WhatsApp Message Templates

WhatsApp Interactive Message

In StoreIVR, WhatsApp Interactive Message is used when sending a multiple choice question from a survey or quick replies using Dialogflow.

Quick Replies

When the question or message has fewer or equals to 3 options, WhatsApp Quick Replies will be used to display the options.

List Messages

Otherwise, WhatsApp List Messages will be used to display the options not exceeding the maximum limit of 10.

Frequently Asked Questions

How to get WhatsApp Business with multiple users?

WhatsApp Business is two products: 📱 WhatsApp Business App - one device, one user ⚙️ WhatsApp Business API - for companies with teams

Are there any restrictions to the type of Messages that I can send to my Contacts?

WhatsApp Business API has 2 types of messages:

• Session Messages: Whenever a contact sends an incoming message to your number, a timer is set. You have 24 hours to send outgoing messages to that user without any restrictions.

• Template Messages: After the 24 hours of the session message is finished, you can only send a pre-approved template by WhatsApp to encourage your contact to resume the conversation and you can keep sending session messages. Advertising, marketing, or promotional messages are not permitted as Template Messages. For a more comprehensive breakdown, please refer to their Message Templates Guidelines.

Can I use WhatsApp Groups with WhatsApp API?

Group Messages are not supported by WhatsApp Business API. Facebook has deprecated the development of this feature.

Can I receive WhatsApp Calls with WhatsApp API?

WhatsApp calls are not supported by WhatsApp Business API.

Are there any restrictions placed on phone number registration for WhatsApp Business API?

To register for WhatsApp Business API:

• The phone number must be able to receive voice calls or SMS

• The phone number must not have been connected to WhatsApp Business API before.

Do note that once a phone number has been registered with WhatsApp Business API, it cannot be used for WhatsApp Business App or WhatsApp personal app. A phone number can be upgraded to WhatsApp Business API but not downgraded.